Privacy Policy

This policy explains what personal information Giardina Atelier collects when you visit giardinaatelier.com, write to us, talk to our website assistant, receive an email from us or place an order, why we collect it, who we share it with, and the choices you have.

1. Who we are

Giardina Atelier is an Italian Alta Moda atelier operating in Italy through Giardina Atelier LLC, a US company registered in Texas. In this policy, "we", "us" and "our" mean Giardina Atelier LLC, Giardina Atelier LLC, 7362 Cold Water Canyon Drive, Austin, Texas 78730, USA.

For anything about your personal information, write to us at studio@giardinaatelier.com.

2. What we collect

When you place an order on our website. Your first and last name, email address, brand or company, VAT number or EIN if you give it, the product and number of styles, the currency you choose, and the payment plan if you choose one. When you accept our Technical Foundation Agreement, we record that you accepted it, the date and time, the order reference, the version of the agreement, your IP address and the country it comes from, your browser and language settings and your time zone. We keep this as the record of our agreement.

When you order by invoice. Your name, email address, brand, the details on your invoice and the agreement you sign and return to us, or accept through your personal confirmation link (in that case we record the same details as for a website order).

When you pay. Bank transfers are made through Wise; we receive the sender name, amount and reference, as on any bank statement.

When you complete your Style Brief. Your design details, the files you upload (sketches, references, measurements, existing tech packs) and, for products we ship, your shipping address.

When you write to us. Through the forms on our website or by email: your name, email, brand and message, and anything you choose to tell us about your project, quantities and timing. The forms use Google reCAPTCHA to block automated spam.

When you use the website assistant. The "Ask the atelier" assistant answers questions about our services. We keep the conversation so that our team can read it and improve the answers. If you choose to send us your project through the assistant, we also keep the name, email and project details you give. To prevent abuse, we limit the number of messages per visitor per day using a one-way code derived from your IP address and the date; we do not store your IP address for this purpose.

When we contact your business. We contact fashion brands and businesses about our services by email. For this we use business contact details, such as a name, a work email address, a role and a company, that are publicly available, for example on the company's own website or in professional directories and business databases. We record whether you reply or ask us not to write again.

When you browse the website. Through cookies and similar technologies (see section 6): the pages you visit, how you arrived, your approximate location, your device and browser. When you make a choice in our cookie banner, we keep an anonymous record of it (see section 6).

We do not ask for, and ask you not to send us, sensitive information such as health data. We do not knowingly collect information from anyone under 16.

3. Why we use it

Purpose	Legal basis (for visitors in the EU and UK)
To process your order, send your receipt, agreement and Style Brief, develop and deliver your work, and ship it	Performance of our contract with you
To keep a record of the agreement you accepted or signed	Our legitimate interest in proving the agreement; legal obligations
To answer your questions and check your project, by email, form or assistant	Steps you ask us to take before a contract; our legitimate interest in replying
To contact businesses about our services by email	Our legitimate interest in offering our services to businesses; you can opt out at any time
To keep accounting and tax records	Legal obligation
To understand how the website is used and to measure our advertising	Your consent, where required
To keep the website and forms secure and free of spam	Our legitimate interest

We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.

4. Who we share it with

We share information only with the people and service providers that help us run the website, our emails and our orders, each for its own purpose:

• The specialist artisans who work on your order, under confidentiality
• Netlify (website hosting, forms and order records)
• Google (Google Workspace for email, order sheet and file storage; Google Analytics; Google Ads; reCAPTCHA; Google Fonts)
• Meta (Meta Pixel, to measure and show our advertising on Facebook and Instagram)
• Anthropic (the AI model that powers the website assistant; under its commercial terms, conversations are not used to train its models)
• Instantly (the service we use to send our business emails and record replies and opt-outs)
• Wise (bank transfers)
• Our accountant, who receives a copy of each receipt, and our accounting software, QuickBooks
• Couriers, who receive your name and shipping address to deliver your order

We may also disclose information if the law requires it, or to protect our rights in a dispute.

5. International transfers

We are a US company and our atelier works in Italy. Most of our service providers are based in the United States. When your information moves from the EU or UK to the United States, we rely on the safeguards our providers offer, such as the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.

6. Cookies and similar technologies

We use:

• Essential storage, needed for the site to work: for example, remembering your details while you move between the order pages, keeping your assistant conversation open while you browse, and remembering your cookie choice.
• Analytics: Google Analytics, to understand how visitors use the site.
• Advertising: Google Ads and the Meta Pixel, to measure which advertisements bring visitors and to show our advertising to people who have visited the site.

Visitors in Europe choose in our cookie banner whether to accept analytics and advertising cookies. Everyone can change their choice at any time through the "Cookie settings" link at the bottom of every page. We use Google Consent Mode, so Google tools respect your choice. You can also block cookies in your browser settings.

To be able to show that consent was given, we keep an anonymous record of each choice made in the banner: the date and time, the choice, the version of this policy and a random identifier stored in your browser. It contains no name, email or IP address.

7. How long we keep it

• Orders, receipts, accepted agreements and accounting records: 7 years.
• Style Brief files, patterns and tech packs: for as long as we work together, and up to 10 years after, so that we can help with repeat orders.
• Questions and assistant conversations that do not lead to an order: 24 months.
• Business contact details used for our emails: until you ask us to stop, and in any case no longer than 24 months without a reply; we keep a minimal record of opt-outs so that we never write to you again.
• Analytics data: 14 months.
• Cookie choice records: 24 months.

8. Your rights

Depending on where you live, you may have the right to ask for a copy of your information, to correct it, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.

You can always opt out of our business emails: reply to any of them, use the unsubscribe link, or write to studio@giardinaatelier.com, and we will stop.

To use any of these rights, write to studio@giardinaatelier.com. We reply within one month. If you are in the EU or UK and believe we have not handled your information properly, you can complain to your local data protection authority. We would appreciate the chance to resolve it with you first.

9. Security

We use reputable providers, restricted access and encrypted connections (HTTPS) across the site. No system is completely secure, but we work to keep your information safe and will tell you if a breach affects you where the law requires.

10. Changes to this policy

If we change this policy, we will publish the new version on this page with a new date. If the changes are significant, we will tell clients with an active order by email.

11. Contact

Giardina Atelier LLC, 7362 Cold Water Canyon Drive, Austin, Texas 78730, USA · studio@giardinaatelier.com

Last updated 8 November 2026.